Thursday, March 13, 2008

NEIT Solutions: Bad

Being new to this blogging game, I’m still trying to get a feel for what to write. At the moment, I feel like screaming to the world my frustration with my hosting provider, NEIT Solutions, that hosts my site. They’ve been pretty good for years, but a couple weeks ago, they changed servers, and most of my domain’s contents were lost (where before, I was getting a warning because I had less than 100 mb left in my account, now I suddenly have a 400+ mb surplus of space. Where’d all the files go?) Consequently, all of my production sites are down. (My home page, is fine, but all of my client sites, e.g., are broken. I also am effectively shut out of all of my communishare email accounts (including those depended upon my others as their primary email). The email server space is full, so new email senders get a bounceback.

So, how does NEIT deal with this? The last contact I got from them was, “Everything should be working. What’s wrong?” Then, after extensively documenting my problems, I’ve heard nothing. Four outstanding tickets have had NO response in almost a week. Their support phone has a message that acknowledges a general problem and that they’re working on it, but gives no more information and won’t even take a message.

So, I can’t get hold of them, and they won’t (or, at least, haven’t) communicated with me in almost a week? My sites and email accounts are dead in the water. What can I do?

(deep breath)

OK, I feel (very slightly) better now.


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